Terms of Service

Last updated: 29 September 2026

These Terms of Service apply to your use of cashtec.co.uk and to goods ordered through its online shop. Please read them before placing an order. Nothing in these terms limits rights that cannot legally be excluded, including a consumer’s statutory rights.

About Cashtec

The website and shop are operated by Cashtec Ltd, a company registered in England and Wales under number 05778061. Our registered office is 14 Mill Lane Trade Park, Mill Lane, Liverpool, England, L13 4BF. Our customer contact and returns address is Cashtec Ltd, Unit 14, Wylam Road, Liverpool, L13 4BF. You can contact us at support@cashtec.co.uk or 0151 539 4401.

Products and availability

We aim to describe our products accurately and keep stock information up to date. Product images are illustrative. If we cannot supply an item after you place an order, we will contact you and refund any payment for that item. If a price or description contains a clear error, we will contact you before fulfilling the order so that you can decide whether to proceed at the correct price or cancel for a refund.

Prices and payment

Prices are in pounds sterling. Shop product prices are displayed including VAT where applicable. The VAT included in product prices and any delivery charge are shown in the cart and at checkout before you pay. Delivery is charged per order at the rate shown for the delivery address, rather than per item.

Payment methods available for a particular order are shown at checkout. Card payments are processed by our payment provider. Please use a payment method that you are authorised to use and provide accurate billing and delivery details. We will send an order confirmation to the email address you provide.

Delivery

We deliver to the destinations offered at checkout. The applicable delivery charge and any available delivery estimate are shown before payment. We will deliver within the time agreed with you, or within 30 days where no different time has been agreed. Please contact us if you have not received an expected delivery. Goods remain at our risk until they are delivered to you or to a person you nominate to receive them.

Cancelling before dispatch

To request cancellation before an order has been dispatched, email support@cashtec.co.uk with your order number. If the order has not been dispatched, we will cancel it and refund the amount paid. If it has already been dispatched, the return rights below apply.

Consumer cancellation rights

If you buy as a consumer, you normally have the right to cancel an online order without giving a reason from the time you order until 14 days after you receive the goods. If an order arrives in separate deliveries, the period normally runs from receipt of the last item. Tell us clearly that you wish to cancel by emailing support@cashtec.co.uk or writing to our customer address above. You may use the cancellation form at the end of this page, but you do not have to.

After telling us you are cancelling, please send the goods back within 14 days to Cashtec Ltd, Unit 14, Wylam Road, Liverpool, L13 4BF. You pay the direct cost of returning goods when you change your mind. If you cancel the whole order, we will refund the price paid for the goods and the cost of our standard delivery option. If you chose a more expensive delivery option, we do not have to refund the extra cost. We will refund using the original payment method within 14 days of receiving the goods back or receiving evidence that you sent them. We may make a proportionate deduction if handling beyond what is needed to inspect the goods as you would in a shop reduces their value. For example, using a machine so that it becomes dusty or dirty may reduce the refund to reflect its loss of value.

Some goods may be excluded from the statutory cancellation right by law. Any relevant exception will be explained before you order. Your rights where goods are faulty or not as described still apply.

Business change of mind returns

If you buy for business purposes, you can request a change of mind return within 14 days of delivery. We will accept it if the goods are unused, clean, complete and suitable for resale, with their original packaging, manuals and accessories. Email support@cashtec.co.uk with your order number before sending anything back, and follow the return instructions we provide. You pay the return carriage. After we receive and inspect the goods, we will refund the price paid for any accepted return using the original payment method. The original delivery charge is not refunded for a business change of mind return. This policy does not affect your rights if goods are faulty or incorrectly described.

Faulty or incorrectly described goods

If an item is faulty, damaged on arrival or not as described, please contact support@cashtec.co.uk with the order number and details of the problem. We will explain the appropriate return arrangements and remedy. Nothing in these terms removes a consumer’s rights to a refund, repair, replacement or other remedy under applicable law. Where we are responsible for reasonable return costs under the law, we will cover them.

Warranties

Our standard warranty on goods is 12 months from purchase unless a product page or accompanying documents state a different warranty. Some manufacturer warranties require separate registration. Warranty terms are additional to, and do not replace, statutory rights.

Using the website

You must use this website lawfully. Do not impersonate another person, submit false information, send malicious code, attempt unauthorised access, or interfere with the operation of the website. The text, images, branding and other material on the website belong to Cashtec Ltd or its licensors unless stated otherwise. You may view them for personal or internal business use, but you must obtain permission before republishing them.

Third party websites and privacy

Links to third party websites are provided for convenience. Their content and services are controlled by their respective operators. Please refer to our Privacy Policy for information about how we handle personal data.

Liability and applicable law

We do not exclude or limit liability where doing so would be unlawful, including liability for death or personal injury caused by our negligence, fraud, or a consumer’s statutory rights. These terms are governed by the law of England and Wales. If you are a consumer living elsewhere in the UK, you retain any protections of the law that apply to you and may bring proceedings in a court permitted by that law.

Changes and questions

We may update these terms by posting a new version on the website. Changes will apply to orders placed after the updated version is published. If you have a question about these terms or an order, contact support@cashtec.co.uk or call 0151 539 4401.

Consumer cancellation form

Complete and send this form only if you wish to cancel. You can also email us without using the form.

To: Cashtec Ltd, Unit 14, Wylam Road, Liverpool, L13 4BF; support@cashtec.co.uk

I give notice that I cancel my contract for the following goods: ____________________

Ordered on: __________ Received on: __________

Name: ____________________ Address: ____________________

Signature (only if sent on paper): ____________________ Date: __________