Cash Handling Equipment Repairs & Maintenance
Service support for your cash handling equipment
Cashtec provides repairs and servicing for banknote counters, money counting machines, coin counters, cash counting scales and counterfeit detectors. We assess equipment from a wide range of manufacturers, including machines not originally supplied by Cashtec.
Whether your machine is miscounting, rejecting notes or showing an error, contact our service team with the make, model, serial number and a description of the fault. We will advise on the next steps. Repairs are subject to assessment and the availability of parts and software.
Support for your cash handling equipment
Cashtec supports a range of cash handling technologies and manufacturers. We check the equipment model and service requirements before confirming the available options.
Customers can send equipment directly to our Liverpool workshop, or we can arrange DPD collection for an additional charge. Please contact our service team before sending your machine so we can discuss the fault and advise on the next steps.
Our Support Services
Preventative Maintenance
Equipment servicing to help maintain counting performance and reduce avoidable downtime.
Remote Diagnostics
Initial fault information and remote assistance where the equipment supports it.
Telephone Support
Help from our service team with operating questions, faults and the next support step.
On Site Engineer Support
Engineer visits for supported equipment, subject to the model, site location and agreed arrangements.
Banknote counters, detectors and money scales
We can discuss service requirements for the banknote counters, counterfeit detectors and money counting scales supplied by Cashtec.
For other manufacturers or older equipment, send the model and fault details first. Our service team will confirm whether support is available and what arrangements are appropriate.
Arrange support in three steps
- Describe the problem. Send the model, serial number, error messages and a short description of when the fault occurs.
- Confirm the support route. We will advise on assessment, service options and any return or site visit arrangements. Ask about expected timing and costs when booking.
- Agree the arrangements. Follow the instructions provided by our team. Do not send equipment until the return details have been agreed.
Why Choose Cashtec?
Cashtec supplies and supports cash handling equipment, helping customers connect product advice with ongoing service and maintenance.
We will help identify the available support route for your equipment and explain the information needed for assessment. If a fault relates to banknote compatibility, our currency and software update service may be relevant. For operating guidance, see training and user support.
Service and repair questions
Contact us about banknote counters, counterfeit detectors, money counting scales and other cash handling systems. Support depends on the manufacturer, model and fault, so send those details for confirmation.
Engineer support is available for suitable equipment and locations. We will confirm whether an on site visit, workshop assessment or remote assistance is the appropriate route when you describe the fault.
Some banknote compatibility issues relate to the installed currency software, while other faults require service or repair. Send the model, symptoms and any error message so we can advise. See our currency and software updates page for update support.
Provide the manufacturer and model, serial number, fault or error message, your contact details and site location. Describe when the problem occurs and mention any recent changes. Include proof of purchase or warranty details if relevant.
Timing depends on the equipment, fault, parts and the agreed support route. Our service team will confirm the available arrangements when you make the enquiry. Tell us if the fault is affecting an essential cash handling process.
Yes. Send your purchase details and any manufacturer warranty registration information. We will advise on the relevant support route after checking those details. Warranty arrangements vary by product and supplier.
Need Technical Support?
Tell us what is happening with your machine
Include the manufacturer and model, serial number, fault or error message, contact details and site location. If timing is critical, explain this when you contact us so we can confirm the available options.