Refund and Returns Policy

Last updated: 29 September 2026

This policy covers goods ordered from the Cashtec Ltd online shop. Contact support@cashtec.co.uk or call 0151 539 4401 with your order number if you need to return an item. Our returns address is Cashtec Ltd, Unit 14, Wylam Road, Liverpool, L13 4BF.

Consumer change of mind returns

If you buy as a consumer, you can normally cancel an online order without giving a reason from the time you order until 14 days after you receive the goods. If items in one order arrive separately, the period normally runs from receipt of the last item. Tell us clearly that you wish to cancel by email or in writing. You then have another 14 days to send the goods back.

You pay the direct cost of returning goods when you change your mind. We will refund the price of the goods and, if you cancel the whole order, the cost of our standard delivery option. Any extra cost for a more expensive delivery option is not refundable. We will refund using the original payment method within 14 days of receiving the goods back or evidence that you sent them. You may inspect the goods as you would in a shop. If handling beyond that reduces their value, we may make a proportionate deduction. This may include use that leaves a machine dusty or dirty.

Some goods may be exempt from the statutory cancellation right where the law provides an exception. Any relevant exception will be explained before you order. Your rights if goods are faulty or not as described remain unaffected.

Business change of mind returns

If you buy for business purposes, you can request a change of mind return within 14 days of delivery. We will accept it if the goods are unused, clean, complete and suitable for resale, with their original packaging, manuals and accessories. Contact us before sending anything back and follow the return instructions we provide. You pay return carriage. Once we receive and inspect an accepted return, we will refund the price paid for the goods using the original payment method. The original delivery charge is not refunded for a business change of mind return.

Faulty, damaged or incorrectly described goods

Contact us with your order number and details of the problem. We will explain the appropriate return arrangements and remedy. Your legal rights, including consumer rights to a refund, repair or replacement where applicable, are not limited by this change of mind policy. Where we are responsible for reasonable return costs under the law, we will cover them.

For our full shop terms, see Terms of Service.